We work in 4 main areas, providing a range of consultancy, coaching, and team development activities
schneider + partners
creative management consultants - london
+ 44 (0)20 7586 0110
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We help optimise how you are experienced so you achieve positive distinctive interactions that build genuine differentiation, consumer loyalty and enthusiastic advocates.
We map your stakeholders' journeys, research their perceptions, reactions and emotional responses and identify the critical areas of contact - the touchstones - to ensure you deliver the best and most relevant experience(s).
We highlight what you are doing well, and where you should be trying to achieve more, and assist you in choreographing it.
Wearing our creative hat, we can help you to design, improve and evolve strategies for ‘bubbles’ of total experience that are coherent, compelling and sustainable.
And, as management consultants, we work with you to align other areas of your business - whether it be your systems, culture, staff or style of management - to ensure the consistent delivery of such compelling experiences.
Customer satisfaction is no longer enough. For consumers to come back for more and for them to enthuse about you they need a special connection - an emotional fulfilment - that builds a positive and lasting loyalty.
Get the consumer experience wrong and consumers are left disenchanted, dissatisfied, and looking for another provider. Get it right and they can be 'wowed', enthusiastic and loyal afficionados.
Moreover, in increasingly commoditised markets the consumer experience may be one of the few remaining ways of achieving and maintaining sustainable differentiation.