We work in 4 main areas, providing a range of consultancy, coaching, and team development activities
schneider + partners
creative management consultants - london
+ 44 (0)20 7586 0110
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Understand what really delights - or frustrates - your consumers
Through our tailored research we help you find out what really delights - and frustrates - those with whom you work.
Get insights into the key factors that may affect their decision to buy - and /or their loyalty to you in the future.
Our research can provide invaluable insights into your clients' needs, their procurement behaviour, what they value most about you and what they like least. It can also help to diffuse issues before they become problems, build client involvement in the success of your organisation, and highlight emerging opportunities.
Stay 'top of mind'
Listening to your clients (past and present) also tells them that you care, keeps you 'top of mind' and provides a good reason to get in touch and make subsequent contact.
Organisations with the highest levels of client loyalty are likely to be those that are genuinely client centric and who really understand - and are geared to anticipating and exceeding - their clients' needs.
The best way to gain such understanding is by listening to what your clients have to say. Both as part of our broader strategic assignments, and as standalone projects, we undertake semi-structured qualitative research to gain real insights into the needs and wants of your various stakeholders - your clients and customers, your professional partners, your suppliers and your other colleagues.